EVERY STEP A“NEW POINT”
General Care:
• For general cleaning, use Bona Pro Hardwood Floor Cleaner and Bona Pro
Hardwood Floor Mop.
• Please remember the following: Never use a steam mop or wet mop, as standing
water may cause permanent damage. Excessive moisture will dull the finish and
could lead to a cupped floor. You may periodically use a slightly dampened
(almost dry) mop to spot-clean. The moisture from the dampened mop should
evaporate off the floor very quickly.
• Avoid excessive moisture on the floor. It is recommended to promptly soak up
spills using a dry towel or dry mop. For kitchen flooring, place an area rug in front
of the sink.
• New Point USA , like all types of hardwood flooring, are affected by changes in
temperature and humidity. For the best performance, it's important to keep the
interior environment within a relative humidity range of 30%-55% and a
temperature range of 60° to 80° Fahrenheit. Seasonal changes in humidity can
cause the wood flooring to absorb moisture during high humidity and lose
moisture during low humidity. In warm, humid weather, wood expands, and in
dry weather, it contracts. These changes may be noticeable but can be minimized
by using an HVAC system to maintain relative humidity between 30%-55%. This
seasonal movement is a normal characteristic of wood flooring and is not
considered a defect. It's the owner’s responsibility to maintain appropriate
conditions using a humidifier and/or dehumidifier. Ventilation, humidity, and
temperature control are essential even when the home is unoccupied. To clean
up dried glue use either Bostik Ultimate Adhesive Remover or Titebond Adhesive
Remover cleaning wipes.
Preventative Care
• Regularly vacuum or sweep the floor with a broom or dust mop to remove dirt,
sand, or grit and prevent scratches. A single grain of sand has multiple sharp
edges that can cause scratches if dragged across the floor. Be cautious of other
debris, such as small rocks and pebbles, as they can also cause damage when
dragged across the floor.
• Do not use vacuums that use a beater bar or turn beater bar off; brush or felt
vacuum heads are recommended as opposed to hard heads.
• Fit furniture legs with felt tips and fix rolling furniture with soft rubber casters to
avoid scratches. Periodically check the felt tips for wear or buildup of grit/debris
and replace as needed.
• Pick up heavy furniture or appliances; do not slide.
• Keep pet nails trimmed to avoid excessive scratching.
• To prevent dents and scratches, avoid walking on the floor with cleats, sports
shoes, and high heels. High heels concentrate pressure in a small area and may
dent the floor.
• To prevent indentations and scratches, remove small diameter buttons/ends from
furniture legs and replace with non-staining floor protectors with a surface no
less than 1” in diameter. Heavier objects may require wider floor protectors.
• Use interior and exterior doormats at entrances to prevent dirt and moisture from
being tracked onto the floor. Area rugs are also recommended in front of kitchen
sinks and in high-traffic areas. Rugs must be made of a breathable material to
prevent moisture entrapment. We recommend using a breathable rug underlay;
mesh or grid patterns are best. Do not use rugs with solid rubber or vinyl
backings as this may damage the finish.
• Natural products, especially those that are smoked/fumed or reactive stained, will
change color over time as a result of oxidation and UV rays. This color change is
inherent and not a defect. Limit direct sunlight on the floor by using curtains and
blinds in areas that are exposed to high UV rays. We recommend rearranging
rugs and furniture periodically so that the color changes evenly, especially in the
first few months the floor is installed.
• Abrasive or harsh chemicals should not be used to clean the floor. Never use any
of the following products on the floor: mineral spirits, paint thinner, acetone,
ammonia-based cleaners, acrylic finishes, wax-based products, detergents,
bleach, polishes, oil soap, abrasive cleaning soaps, or acidic materials such as
vinegar. Never apply wax treatments to the floor.
• Heating units or uninsulated ductwork near the floor or subfloor may create "hot
spots" that need to be eliminated before installation.
• Lighter colors and darker colors naturally show more dirt, flaws, and marks and
are considered higher maintenance
